My best moments were organizing volunteers to assist at several enrollment fairs and seeing the excitement and gratitude of those enrolled. A second highlight is discovering a website that is the best source of consumer comparison info and getting it endorsed by Commonwealth Fund and other leading experts. Wish more folks made use of it. A third highlight was identifying a fraudulent site masking as the state's site. Fourth, working with Prince George's team to train volunteers on ACA. Fifth, glad to be able to work with the Capital Region Connector and its team of 10 agencies. They are a good group working very hard.
Some concerns: 1) Quite frustrated that Maryland's website had so many problems. Glad that they are switching. Hope that is a good move. 2) Made several suggestions to key officials in Maryland without success. However, I am only a minor player in the system. 3) Wish there was a more comprehensive effort in the State to work with volunteer organizations, unions, churches, etc to mobilize around enrollment. 4) Would have liked to engage with more elected officials in reaching out to the public. I held back to some extent because of the problems with the State computer system.